Your Furgox invoice isn't a flat fee: it's made of the space you take up and what moves. This article explains the pieces and, above all, where to check your numbers at any time.
What it's made of
Storage
The space you take up in the warehouse, measured in pallets. It's the stable part of the month. The warehouse team keeps the pallet count based on what you actually have stored; if a month looks off, write to us and we'll go through it with you. A minimum of 3 pallets is always billed: even if you use less for now, those 3 are reserved in your name and ready for you to grow into. Those first 3 cost €22.50 a month each and each additional pallet €9.50. If your pallets change mid-month, the difference is prorated.
Fulfilment
What it costs to prepare each order: picking the items, packing the box and leaving it ready for the carrier. It goes by tiers based on the orders prepared in the month, and the tier you reach applies to every order that month:
€1.80 per order up to 750 orders a month.
€1.60 from 751 to 1,250 orders.
€1.40 from 1,251 orders.
If your contract has an agreed fulfilment price, that one applies. On top of each order's price we add, when relevant, €0.20 per unit from the second one and €0.20 if it ships with your own packaging.
Shipping
Each order's transport. It depends on the carrier, the destination and the weight, and we charge the higher of the actual weight and the volumetric weight (worked out from the box dimensions, with each carrier's factor). On any shipped order's page you'll see its logistics cost broken down: fulfilment, extra units, packaging and shipping.
If you have your own carrier contract and connect it in Settings → Carriers, those shipments go out on your account and we don't bill them to you.
Inbound shipments
Each inbound you send us is charged by its packages: per pallet if it arrives palletised (the boxes on top aren't charged separately) or per box if it arrives loose. The standard rate is €6.50 per pallet and €0.95 per box. If you ask us to collect it (“Furgox collects it”), the transport is added to the inbound; if it needs a quote, we tell you the price before charging it.
If your products arrive with their barcode (the manufacturer's EAN), we accept the units you declare at no extra cost. If they arrive unidentified, we label them ourselves unit by unit, at €0.15 per unit received.
Returns
Each return has two costs: handling (receiving it, checking it and putting back what can be resold), which costs the same as preparing an order and is billed when the return is completed, and return shipping, which is Mondial Relay's rate and which you can have your customer pay in the portal. It's explained in How a return works from start to finish.
Other cases
Stock withdrawal (when you ask us to send stock back to you): charged like an order —fulfilment, extra units and shipping— plus, if it leaves on a pallet, the haulier's transport.
Reshipment after an incident: fulfilment isn't charged again. If the parcel was lost, arrived damaged or it was our mistake, the reshipment isn't either.
Parcel returned by the carrier (“Returned” status): fulfilment and shipping are charged, because they were done.
All amounts exclude VAT: the 21% is added on the invoice. The ones in the screenshots come from a sample account; each account sees its own, the ones in its contract.
Where to see this month's running total
In Settings → Billing you have the current period's pre-invoice: the draft of what will be billed to you, with one line per item —storage, fulfilment with its order count and extras, shipping, inbound shipments, labelling, returns—. It updates itself with every order we prepare, so there are no surprises at month end.
Paying in advance
With the Pay now button on the pre-invoice you issue the invoice right away, with everything so far plus next month's storage. By IBAN there are no fees (the bank takes 3 to 5 working days to confirm it); with a business card a surcharge of 2.8% + €0.25 + VAT is added. Personal cards carry no surcharge.
Your tax details
On that same screen you set your company name, company type, tax ID and address. It's what gets printed on your invoices, so it's worth checking once at the start and forgetting about it.
Below you have the history of issued invoices, to download whenever you need them.
How you pay
In Settings → Payment methods. The main payment method is SEPA direct debit from your IBAN, and it's mandatory: if 14 days after sign-up you haven't added an IBAN, the panel locks until you do. Your card is the backup: if a debit fails, we try the card and let you know.
You can have up to 3 cards and 2 IBANs and change them whenever you like; the only thing you can't do is remove the last IBAN or the last card. If your bank returns a debit, the cost of collecting it again (the card fee, or €15 if it goes through SEPA again) is billed separately at that moment.
FAQ
Do you charge for orders that aren't prepared?
No. An order blocked by missing stock or with an out-of-zone destination generates no cost, and if you cancel one before the carrier takes it, it's deducted from the pre-invoice. What is charged is an order the carrier sends back: the fulfilment and shipping were already done.
And if I sell nothing one month?
You'd still pay storage (with the 3-pallet minimum), because your goods still take up space, but there'd be no fulfilment or shipping.
When is the invoice issued?
On the last day of each month. It includes what was done that month —fulfilment, shipping, inbounds, returns…— and next month's storage, which is paid in advance. On the invoice some lines are grouped (for example, shipping by carrier and zone), so it isn't identical to the pre-invoice, but the amounts match. There can also be separate invoices: the sign-up one (storage prorated to month end), the pay-in-advance one and the one for a returned debit's costs.
I think something's wrong on my invoice
Write to us from the panel chat with the period and the line that doesn't add up. Having the breakdown in front of us means it gets sorted in minutes.
Questions about your monthly fee, or want to review your pallets? Write to us and we'll look at it together.