Sharing one password between three people is convenient right up until someone leaves or touches what they shouldn't. In Furgox each person gets their own user, and you decide how far they reach.
Adding someone to your account
Go to Settings → Users and click Add user. In the Add a member window you enter their full name, email and role.
They get an email to activate their account and choose a password. Until they do, they show as Invited; the link expires after 3 days, and if they miss it or can't find it, there's Resend invitation. The email can't already be in use by another user or another Furgox account.
Only the account owner and Admins see this screen. From it you can also change someone's name or role (Edit user) or remove their access (Delete user). What nobody can do is change their own role or delete themselves: another Admin or the owner has to do it.
The roles
Admin: full access. Sees and touches everything, including integrations, billing and users.
Member: only Orders, Inbounds and Returns, and in Settings only their own Account. They don't see Home, Statistics, Warehouse, Experience, Packaging, Portal, Integrations or Billing. Note: on each order's page they do see its logistics cost.
Tracking only: sees orders and statistics and can create new orders, by hand or from a spreadsheet, but can't cancel, edit, accept or return existing ones, and doesn't see costs. It's for special cases and isn't chosen on this screen: if you need it, ask the Furgox team.
Simple rule: Member by default, Admin only for whoever genuinely needs to touch billing, integrations or the team. You can always promote someone; demoting later is more awkward.
Who should have which role
You and your partner or head of operations: Admin.
Customer support or whoever handles stock on your side: Member. They need to see orders, inbounds and returns, not change your payment methods.
Your agency or developer, while the integration lasts: temporary Admin, then remove it.
Your accountant, if you give them access to invoices: Admin (that's where billing lives).
Turn on two-step verification
With it on, signing in to the panel also asks for a code from an authenticator app on your phone, so a leaked password is no longer enough to get in. Until you have it, Home shows the yellow notice Turn on two-step verification.
It takes under a minute, from Settings → Account. Each person turns it on for their own user.
If you have an Amazon store, it's mandatory for every user on your account, because Amazon requires it to protect its buyers' data: anyone without it will see the screen to turn it on when they sign in and can't use the panel until they do.
When someone leaves
Delete their user under Settings → Users. Their access is cut immediately.
If you shared any store or carrier password, change it anyway.
Review the integrations: if they connected stores with their personal platform account, reconnect with a company one.
FAQ
How many users can I have?
As many as you need to work. If your team grows a lot, tell us and we'll review it.
Do you tell me about security changes?
Yes, at the account owner's email. In Settings → Notifications you choose which alerts you want: the Security category has password changes, two-step verification being turned on or off and backup codes being regenerated; Team has users added and deleted. Password changes and two-step verification being turned off always reach you by email, even if you switch them off. It's your safety net: if one arrives that you weren't expecting, something's up.
Can I see who did what?
In the history of every order and every return, each step shows who did it: your side, Furgox, the carrier or the buyer. It doesn't say which person on your team, so if that matters to you, hand out roles carefully.
Just getting started? See also From zero to your first shipped order. Need a permission split we don't offer? Tell us from the panel chat.