When you open the panel, Home shows the Getting started guide with three steps, which are marked as done as you complete them. This article is that same guide, told calmly, with what's worth doing afterwards and links to each detailed walkthrough.
Step 1 · Connect your online store or add your products
With no products in Furgox there's nothing to receive or pick, so this is where you start. There are two ways:
If you sell online: connect your store
The Connect store button takes you to Integrations. On connecting we import your catalogue, and from then on orders come in on their own.
WooCommerce: you enter your store's address and approve the connection from your WordPress.
PrestaShop and Squarespace: you create an API key in your store and paste it into the panel.
Shopify: each store needs its own connection, set up by the Furgox team. Write to us before you start and we'll walk you through it; afterwards you'll just enter your store's domain in the panel and approve the permissions.
Amazon: also connected from Integrations, and you need to turn on two-step verification first (see below).
→ Connection guides by platform (Shopify's: How to connect your Shopify store)
If you don't have an online store: add your products
For example, if you sell to restaurants or other businesses. With the Add products button you build your catalogue by hand or upload it from a spreadsheet. Orders won't come in on their own: you'll create them under Orders, one by one or by importing a spreadsheet.
Tip: do this step even if you're not sending stock yet. With the catalogue already here, creating the inbound takes half the time.
Step 2 · Send your products to our warehouse
Create your first inbound with the Create inbound button: what you're sending, how many units and how the goods arrive. If you ship it yourself, print a pallet label (plate) for each box or pallet and stick it on the package before sending it. If you choose to have Furgox collect it, stick on the carrier's labels; the operator applies the plate on arrival.
→ How to create an inbound properly
This is where people get stuck most, and almost always for the same reasons: quantities that don't match or packages that arrive unidentified. Five careful minutes here save you days of incidents.
Step 3 · Make it yours with your branding
The guide's last step takes you to Experience: the emails and notifications your customer receives when we ship their order, with your logo and colours. It's what keeps them from noticing there's a third party involved.
→ Customise the emails your customer receives
Afterwards, when you can
They're not in the guide on Home, but they're worth sorting out before the real orders arrive:
Packaging: the material we pack your orders with. → Packaging and rules
Portal: the returns page with your branding. → Configure your returns portal
Your team, if you're not going solo. → Invite your team and protect your account
Within 14 days · Add your IBAN
Furgox charges by SEPA direct debit. Until you've set it up, Home shows the notice Add your IBAN to set up direct debit with the days you have left. You have 14 days from sign-up; after that, the panel locks until you add it. You add it in Settings → Payment methods.
Two-step verification
On top of your password, it asks for a code from an authenticator app on your phone. You turn it on in Settings → Account and it takes under a minute. It's highly recommended for everyone, and mandatory if you have an Amazon store: Amazon requires it to protect its buyers' data, so you can't connect one without it and your team will have to turn it on too.
Final step · Your first order
With a connected store there's nothing to press: once your goods are received, the first order that comes in joins the warehouse queue, gets picked and leaves with its tracking number. Without a store, you create it under Orders and from there it follows the same path.
→ What each order status means · Creating a manual order
Quick checklist
Store connected and catalogue imported, or products added.
First inbound created, with a plate on every package (or the carrier's labels if we collect it), and shipped.
Inbound received and completed (your stock now shows under Warehouse).
Emails carrying your brand; then packaging and returns portal.
IBAN added under Payment methods.
Two-step verification turned on (mandatory if you have Amazon).
Team invited, if you're not going solo.
The most common first-week trip-ups
Shipping goods before creating the inbound: with no plate we can't tell whose they are.
Connecting the store and waiting for orders without having sent us stock yet.
Selling to countries we don't deliver to: those orders stay “Out of zone” and aren't picked. → Why an order isn't being picked
Forgetting the IBAN until the panel locks.
Leaving the returns portal unconfigured and finding out with the first return.
Want us to review your setup before the real orders come in? Message us from the panel chat and we'll go through it with you.