Furgox is your warehouse and your fulfilment team. You keep selling as you always have; we make sure what you sell leaves a shelf, inside a box, on its way to your customer. This article is the overall map — each step has its own guide.
The idea in one sentence
You send us the goods, the orders reach us from your store (or you create them in the panel), and we do the rest: receive, store, pick, ship and collect returns.
1. You connect your store or add your products
This comes first. If you sell online, you connect your store from Integrations: we import your catalogue, and from then on every paid order arrives in Furgox on its own. We work with Shopify, WooCommerce, PrestaShop, Squarespace and Amazon.
If you don't have an online store (for example, you sell to restaurants or other businesses), you can still work with us: you add your products by hand or from a spreadsheet, and you create the orders yourself in the panel, one by one or by importing them.
Step by step: Integrations (one guide per platform) and What we do with your catalogue.
2. You send us your goods
They're called inbounds: you create one in the panel saying what you're sending and how many units, and choose whether you ship it or Furgox collects it. If you ship it, you print a pallet label (plate) for each box or pallet and stick it on the package; if we collect it, you stick on the carrier's labels and the operator applies the plate on arrival. When it arrives we count it, put it away and your stock becomes available.
Step by step: How to create an inbound.
3. We pick and ship
When an order comes in, an operator packs it with your packaging, prints the label and hands it to the carrier. You follow it under Orders, with its status and tracking number. If it came from your store, the tracking travels back to it so your customer gets their usual notification.
Step by step: What each order status means and Create a manual order.
4. And we handle returns
Your customer files the return themselves on a portal with your branding, gets the return label and drops the parcel at a nearby point. On arrival we inspect item by item, and whatever is perfect goes back into your stock.
Step by step: How a return works.
Your panel at a glance
The left-hand menu is grouped into four sections:
Main: Home (with the getting started guide) and Statistics, to see how things are going.
Operations: Orders (what goes out to your customers), Inbounds (what you send us), Returns (what comes back) and Warehouse (what you have and how much is left).
More: Experience, Packaging and Portal, how your brand looks to the buyer.
Account: Integrations (your stores), Billing (this month's running total and your invoices), Settings (your team, payment methods, notifications…) and Help center, which opens these guides.
What stays with you
Furgox doesn't touch your relationship with your customer. Prices, promotions, refunds and tone are yours: we're the physical part.
Selling and setting your prices, in your store or with your usual customers.
Looking after your customer and deciding your returns policy.
Deciding what stock to send us and when to restock.
FAQ
Do I have to change store or platform?
No. Furgox connects to the one you already use and changes nothing about your storefront.
What if I don't have an online store?
That's fine. You add your products from the getting started guide on Home (Add products button) and create orders in the panel, by hand or from a spreadsheet.
Can I have several stores?
Yes, up to 5 per account, even on different platforms, all against the same stock.
What about what I'm already selling today?
Nothing stops: you connect, send us the goods whenever you like, and as soon as your stock is here we start picking new orders.
How much does it cost?
You pay for the space you take up in the warehouse and for what moves (fulfilment, shipping, inbounds and returns). It's explained in How Furgox billing works.
Missing context to make a decision? Message us from the panel chat.