An inbound is every shipment of goods you send to our warehouse. Everything that follows — your stock going live, orders shipping on their own — depends on getting it right. Six steps, under five minutes.
Before you start
The products in an inbound come from your catalogue. Usually that means having your store connected (start here), but it isn't required: if you don't sell through an online store, you can work with your own catalogue and add products by hand or with an Excel file from Warehouse → My catalogue.
Know exactly what you're sending and how many units of each reference.
Check whether your products have a printed barcode (the manufacturer's EAN) and keep it handy: we'll ask for it product by product.
If you want us to collect, the earliest date is 2 days away (never at the weekend) and the latest you can pick is 14 days ahead.
Always create the inbound before sending the goods. A pallet that arrives with no inbound behind it can't be identified or booked in.
1. What do you want to send us?
Go to Inbounds → New inbound and pick the type of goods: Products (catalogue items you sell) or Packaging (boxes, filler paper, tape…).
Don't mix both in one inbound: packaging isn't sold, it's consumed while packing orders, so it's tracked separately. If both travel in the same truck, create two inbounds.
2. How will the goods reach our warehouse?
If you have more than one store, you first choose Which store are you sending goods from?. Then pick one of the two ways in; the choice changes the rest of the wizard.
Furgox collects it from your premises
We ask the carrier to collect the goods at your address. You'll need the full address, a contact name and a phone number someone actually answers (they call if they can't find the place) and the collection date.
Loose boxes: collected by CTT Express, in a 09:00 to 18:00 window on the day you choose.
Pallets: collected by MOVIQ. Our office books that collection by hand, so the inbound stays pending scheduling, with no tracking number, until we confirm it. In step 4 we'll ask for the type of each pallet.
The collection price shows as Quote pending until the carrier gives us its cost. We'll tell you the price before charging it.
I'll send it to Furgox myself
You send the goods yourself, with whichever carrier you like. Only the estimated arrival date is required. The carrier and tracking number are optional, but they help the warehouse know what's coming; if you don't have them yet, add them later from the inbound's page with Add carrier, while it's Pending or In transit.
3. Do your products have labels?
Every unit needs a barcode so we can recognise it in the warehouse. There are two answers, and the one you choose applies to the whole inbound:
Yes, with an EAN label: each product has the manufacturer's barcode printed on it. No charge. In step 5 you'll have to enter each product's EAN.
No, let Furgox label them (the recommended option): when the inbound arrives we print our code and stick it on unit by unit. It costs €0.15 per unit received and is added to your next invoice.
You never have to print or stick product labels yourself. If only some of your products have an EAN, choose the second option: with the first one, the EAN is required for all of them.
4. Tell us how the goods are packed
Choose the destination Fulfilment centre and enter how many pallets, how many loose boxes and the total weight. If you're sending it yourself, the address appears right here (Send it to) so you can copy it onto your carrier's label.
Enter only what's coming: pallets, loose boxes or both. Count the physical packages leaving your door: that decides how many pallet labels we give you and what receiving the inbound costs. If it's palletised, the boxes stacked on the pallets aren't charged separately.
If we're collecting and there are pallets, also choose the Pallet type of each one according to its weight and height.
5. Select the products you're sending
Search each product by name or SKU and enter the units. Quantities must be the real ones: whatever arrives with its code we take as good according to what you declared, and that's what gets booked into your stock.
If you chose Yes, with an EAN label in step 3, you have to enter each product's EAN next to it. It's required and we check it: it must have 8, 12, 13 or 14 digits and a correct check digit. It's the code the warehouse will scan, so it has to be the one printed on the product. It's saved, so next time it's already filled in.
The first time a product goes into an inbound we assign it a Furgox SKU (FRG-XXXXXXXX), whether it has an EAN or not: it's the code we identify it by on the shelf. On Shopify, WooCommerce, PrestaShop and Squarespace we also write it into your catalogue so both sides match (not on Amazon). The EAN still works for scanning. More detail in What we do with your catalogue.
If your account has batch control, you'll also see Batches (optional): if you already know the batch and expiry date of each product, enter them and the warehouse only has to check them.
6. Review and confirm
The last step summarises everything you entered, including what the inbound will cost. Read it properly — especially the address, date and quantities — and use Notes (optional) for anything the warehouse should know: shrink-wrapped pallets, fragile goods… When it's right, press Confirm and create.
Interrupted halfway? From step 4 onwards the wizard saves a draft (not before). Pick it up again from the inbound list, in the row's ⋯ menu, with Continue editing.
What to do after confirming
The final screen tells you what to stick on your packages. It depends on how the goods arrive:
If Furgox collects it: print the carrier labels and stick one on each package, clearly visible. Our operator adds each package's pallet label when unloading.
If you send it yourself: print the pallet labels and stick one on each package, clearly visible on one side. One per pallet or, if the goods are loose, one per box. If you lose them, the inbound's page has a Print pallet labels button.
If Furgox labels the products: you'll see the notice “We take care of the labels”. You don't need to do anything; it's added to your next invoice.
The pallet label is what identifies your goods: with it we receive each package with two scans, without opening or counting it. The order you stick them in doesn't matter; you don't need to tell us what's in each package.
What happens when it reaches the warehouse
As soon as we start receiving your inbound it turns Processing and you get a notice that it has arrived at the warehouse.
Whatever arrives with its code (the EAN) we take as good according to what you declared, and put away. We only count unit by unit what we label ourselves, because each piece has to be handled.
Units go into your stock as we put them away, without waiting for the inbound to finish.
When the inbound turns Completed, we publish the available stock to your store.
If more units arrive of a product that was in the inbound, we log them as surplus and they go in too.
How your inbound progresses
The inbound list shows the status of each shipment:
Draft: not confirmed yet. We're not expecting anything.
Pending: confirmed and waiting to arrive. If you're sending it yourself, it stays here until the warehouse starts receiving it.
In transit: the goods are on their way. A CTT Express collection moves to this status as soon as it's created.
Received: it's at the warehouse.
Processing: we're receiving, checking and putting it away.
Completed: all in. Stock is available and published to your store.
Cancelled: called off before processing.
Opening an inbound shows the detail product by product: how much is still pending, how much is processed and how many issues we found.
What an inbound costs
Reception: €6.50 per pallet or €0.95 per loose box. Boxes stacked on a pallet aren't charged.
Labelling: €0.15 per unit, only if you choose to let Furgox label them.
Collection: only if Furgox collects it, at the price we quoted you.
These are the standard rates, excluding VAT; if your contract has different ones, yours apply. Each inbound's breakdown is on its page, under Inbound cost. How it fits into your invoice is explained in How Furgox billing works.
The five mistakes that delay inbounds most
Sending goods without creating the inbound first. There's no way to know whose they are.
Forgetting the pallet labels, or sticking one for all the packages: each pallet or box gets its own.
“Approximate” quantities. What you declare is what gets booked in, so any difference ends up in your stock.
Badly declared packages: 3 pallets that are really 5, or a weight nowhere near the real one.
A wrong EAN: if the code you enter isn't the one printed on the product, the warehouse won't recognise it when scanning.
FAQ
Can I cancel an inbound?
Yes, from its page with Cancel inbound, as long as it isn't Processing or Completed. If we had booked a collection, it's cancelled with the carrier too.
Can I change quantities after confirming?
A confirmed inbound can't be edited. If the shipment changes, cancel it and create a new one before sending the goods; if it's already on its way, message us in the chat.
When can I sell what I sent?
Units go into your stock as we put them away, and they're published to your store when the inbound turns Completed.
What if I send references I didn't declare?
A product that isn't in the inbound can't be added when receiving it. Include it before shipping, or create another inbound for it. Extra units of a product that was in the inbound are accepted, as surplus.
Questions about a specific inbound? Message us from the chat in your panel with its reference and we'll look at it together.