Packaging is the first thing your buyer touches. With Furgox you can send us yours — branded boxes, filler paper, cards, gifts — and set down what each order gets, so it doesn't depend on the judgement of whoever packs it that day.
Your packing material
The Packaging section works like the Warehouse, but for material you don't sell: boxes, mailers, paper, cards. You see how much is left of each, and that number is real: every packed order deducts one unit of each material it gets.
At the top you have the Low packaging alert: switch it on, set a threshold (“Fewer than N units”) and you'll get an email when a material drops below it, with time to send us more.
How you send it to us
Same as products: with an inbound, choosing Packaging as the content type (or straight from the New packaging inbound button). Each material is registered with its name and size, and gets its own SKU (PKG-XXXXXXXX). The inbound pays receiving by package, like any other.
Don't mix packaging and products in the same inbound: they're tracked differently, because one is sold and the other is consumed.
Rules: what each order gets
Under Packaging → Rules you tell the warehouse what material to put in each order. We add it automatically when packing. The screen has three parts.
For all products
This is your default packaging: what every order gets, whatever the product. If almost everything you sell goes in the same box, this rule does the job and you don't need to touch anything else.
Some orders don't fit? Click Different packaging for more units and create a tier “From” N units: for example, the small box for 1 to 2 units and the large one from 3. Units are counted by adding up every product in the order that uses this rule.
By product
Only needed if a product needs something different: a mailer for flat items, a reinforced box for fragile ones. What you set on a product replaces “For all products” for that product; it isn't added on top. You can create unit tiers here too, counting only that product's units.
Only products you have in stock in the warehouse appear, since they're the only ones that can be packed. If you have a general rule, those with nothing of their own show “Uses the general one”.
By order value
To add something extra to larger orders: for example, a gift notebook on orders of €100 or more. These rules are added on top of the normal packaging; they don't replace it. What counts is the total your buyer paid, as you see it in your store. If you add several, an order gets every one it reaches: the notebook from €100 and, from €200, whatever you add there too.
How we decide what each order gets
If the product has its own packaging under “By product”, that's what we use.
Otherwise, we use the one under “For all products”.
Either way, if there are unit tiers, the highest tier the order reaches wins and replaces the ones below. If something always goes in (a card, the paper), add it to every tier too.
On top of that, if the order reaches the amount of a rule under “By order value”, we add what that rule says.
Each material goes in once per order, even if the order has several products that use it: it's one box per order, not per product.
And if no rule applies? The order ships in the carrier's material, with no packaging charge. More on that in If you don't have your own packaging.
If a packaging runs out
In the Packaging list, the If it runs out column lets you choose, material by material, what we do when it's gone:
Ship without it (the default): your orders keep shipping without that packaging and its handling isn't charged.
Hold orders: orders that use it stay in “Out of stock” until more arrives, then go back into the queue on their own.
For the thank-you card, “Ship without it” is usually fine. For the box that protects a fragile product, “Hold orders” is better: a day's delay beats a broken item.
How to approach it without losing your mind
Start with “For all products”: a box and, if you like, a card.
Add a unit tier if your bigger orders don't fit.
Use “By product” only for what doesn't fit the pattern: fragile, flat or very large items.
Save the order-value rules for when you want to reward bigger orders.
Review it when you change box supplier or launch a new line.
FAQ
Is packaging invoiced?
The material is yours: you send it and we store it. We invoice receiving the inbound, the storage it takes up and, on every order that ships with your packaging, a €0.20 handling fee (standard rate), shown in the order's logistics cost under the “Packaging” line. It's €0.20 per order, whether it gets one material or several.
Can I include a card or a gift in every order?
Yes: send it to us as packaging and put it under “For all products” (or in your tiers, if you have them). If you only want it in larger orders, use an order-value rule. If it's a one-off — a campaign, a particular month — tell us in the chat.
Can I use the same packaging for several stores?
Yes. The material and the rules belong to your account, not to a specific store, so they apply to orders from all of them.
Want to build your unboxing and don't know where to start? Message us from the chat and we'll look at it together.