The Warehouse screen is the snapshot of what you have with us. What trips almost everyone up the first time are the three number columns, because a unit can be counted in different places depending on where it is in the process.
What each row shows
Each product appears with its SKU, its EAN if it has one, the Warehouse (the fulfilment centre it's in) and the three quantity columns. If your account has batch control, you'll also see Next expiry: the date of the batch that expires first.
The list shows every product that has been through the warehouse, including those now at 0. You can search by name or SKU and sort the list by Available, from most to least or least to most.
The three columns
Available
Free units, ready to sell: what's in the warehouse minus what's reserved. It's the number we publish to your store and the one that matters when a new order arrives.
Reserved
Units physically on the shelf that already have an owner: those in orders that are Pending or Processing and haven't been packed yet. They can't be sold twice, which is why they don't count as available.
Packed
Units in orders that are Packed or Shipped but not yet delivered: the label is printed and the parcel is on its way. They're no longer in your stock; they show here so you can reconcile what moved.
The maths is simple: what's on the shelf minus what's already committed is what you can sell. If your store says 10 and here you see 7 available and 3 reserved, nothing is missing: three orders are waiting to go out.
The header sums it up
At the very top you get three figures: how many distinct products you store, how many units are in stock and how many are on the way.
“On the way” only adds up inbounds that are Pending or In transit. As soon as the warehouse starts receiving an inbound, its units stop counting as on the way and appear in your stock as we put them away, without waiting for the inbound to be completed.
Flags you'll see in the list
No movement 15d, 30d or 60d: the product has been sitting still for that long. It shows in grey at 15 days, amber at 30 and red at 60. It's counted from the last inbound or the last outbound of goods; moving a product to another slot or correcting a count doesn't count as movement. It only shows if the product has no reserved units. It's not an error, it's a signal: at 15 days you can still do something (a promotion, taking it out of the warehouse); at 60 it's taking up space (and storage cost) without rotating.
Low stock alert: at the top you can set a threshold and get an email when a product drops below it. The cheap way to not find out about a stockout too late.
The buttons at the top
Stock withdrawal: to ask us to send goods back to you from the warehouse.
My catalogue: your registered products, including those you create by hand or with Excel if you don't have a connected store.
Export CSV: downloads your inventory as CSV, with SKU and quantities. Useful for reconciling with your accounting or doing your own count.
Each product's page
Opening a product shows its figures at the top (Available, Reserved, Packed and Incoming) and its full history below:
Cover: how many days your available stock lasts at the outbound rate of the last 30 days, and that rate in units per day.
Stock over time (30 days), the latest orders it went out in and the latest inbounds it arrived with.
Stock movements: every inbound, outbound, adjustment or transfer with its date, its reason and the location (the warehouse slot) where it happened.
Stock by batch (if you have batch control): what's left of each batch, when it expires and which orders it went out in.
Withdraw from warehouse: to request a withdrawal of that product straight from its page.
That's where to look when a number doesn't add up: every movement has its date and reason, so you can reconstruct what happened.
FAQ
My store says there's stock and here there isn't
Usually it's reserved: the units exist but are committed to pending orders. If it still doesn't add up, check whether you have an inbound we haven't received yet.
I have an order blocked by missing stock
That's the opposite case, explained in detail in Why an order isn't being picked.
When does what I sent you show up here?
While the inbound is Pending or In transit it counts as “on the way”. Once the warehouse starts receiving it, the units go into your stock as we put them away, and they're published to your store when the inbound is completed. See How to create an inbound.
Can I see the exact location it's in?
The list's Warehouse column tells you the fulfilment centre. The exact slot is on the product's page, in each movement. That location is ours to manage and can change: what doesn't change is the SKU.
A number that doesn't add up? Send us the SKU from the chat in your panel and we'll check it.