Not everything leaving your warehouse comes from an online purchase. With Create order you create an order by hand from the panel, using products already in the warehouse, and it joins the same queue as the rest.
When you'll use it
Shipments to influencers, press or corporate gifts.
Sales closed over WhatsApp, Instagram or the phone, that never touch the cart.
B2B orders to a physical shop or a distributor.
A customer who'd rather collect it at the warehouse.
Sending yourself samples for a trade fair or a photo shoot.
Was an order lost, damaged or sent back to the warehouse? No need to create a manual one: write to us and we'll prepare it again from the incident. If it was lost, arrived damaged or we made a picking mistake, that reshipment isn't charged. A manual order, on the other hand, is charged like any other.
How to create it
Go to Orders → Create order and fill in the form:
The store: if you have more than one, which one the products come from.
The items: search by name or SKU and set the units. The In warehouse column shows how many units of each you have free. Products with no stock appear greyed out, marked Out of stock, and can't be chosen.
How it leaves: Ship to an address (with a carrier and a label, the usual way) or Collect at our warehouse, if the buyer is going to pick it up.
The end customer: name, email and phone. The phone helps a lot if the carrier can't find the address.
The full shipping address, with postcode and country.
Notes for the warehouse: whatever the person picking it should know (“no invoice inside”, “add a sample”, “it's a gift, no prices”).
Lots of orders at once? You don't have to create them one by one: in Orders there's Import Excel, and the form itself has the link Got several? Import them from an Excel file.
Stock has the last word
You can't create a manual order for something you don't have. On confirmation we check the actually free units: what's in the warehouse minus what's already set aside for your other pending or in-progress orders. If it doesn't add up, we tell you which item fails and the order isn't created.
That's why your store may say there are 10 units while this won't let you ship 10: part of them are already committed to orders that haven't left yet.
Collecting at the warehouse
If you choose Collect at the warehouse, the order has no carrier and no shipping cost. We prepare it as usual, set it aside and it moves to Ready for collection. If you entered the buyer's email, we let them know at that point. When we hand it over, we mark it as Delivered. In this case all you need, if you like, is the name of the person collecting it: it goes on the box label.
What happens next
The order starts as Pending and follows exactly the same path as one from your store: picked, labelled, handed to a carrier, and you get its tracking number. Each step is explained in What each order status means.
If your store is Shopify
The order is also created in your Shopify, tagged furgox-manual and deducting inventory there, so your numbers stay in line with what actually leaves the warehouse. That's why the form adds an Order price block with your store's prices:
Discount: one for the whole order and, if you want, one per item.
Shipping: one of your Shopify shipping rates, or No shipping.
Payment: Paid if you've already been paid, or Payment pending if you'll collect it yourself later. An order with payment pending comes in and is picked just the same.
Shopify works out the taxes from your store settings. Also bear in mind that:
If Shopify returns an error when creating it, it isn't created in Furgox either: we tell you and you can try again.
With “Collect at” the warehouse, the order isn't created in Shopify and has no price block.
If you cancel it in Furgox, it's cancelled in Shopify too.
With WooCommerce, PrestaShop, Squarespace, Amazon or your own catalogue
The order lives only in Furgox and is created with no amount: it's a shipping order and charges your customer nothing. If you want it reflected in your store, create it there too the way you normally would.
What's billed
Furgox charges your customer nothing: any payment is yours to handle. What is billed is the logistics, like any other order: picking and shipping (with warehouse collection, just the picking).
FAQ
Can I create an order for a product I haven't sent you yet?
No. You can only choose products that already have stock in the warehouse. If it isn't there, send it to us first with an inbound.
Can I edit or cancel it afterwards?
Just like any other order: with Edit order you change the name, email, phone, notes and address until the label is printed, and with Cancel order you call it off while it's Pending or Processing.
It won't let me create the order
If you're short of units, the form marks in red the products without enough stock. If your account isn't active (for example, because your plan is suspended), orders can't be created until it's reactivated.
Will it show in my statistics?
Yes, it counts as one more order in your operation and in your logistics costs.
Questions about a specific order? Message us from the panel chat.