Every connected store has its own card under Integrations. Its actions are at the top right: Sync, Webhooks, Disconnect and Delete (the red bin icon). Amazon only has three, because it has no Webhooks button. They look similar but aren't: one reimports data, one repairs the notifications, one cuts the connection and the last one deletes the store.
Below, the card also has a few settings:
Accept the orders myself, on every store.
Let Shopify send the shipping notice and What your buyer receives, only on Shopify.
The module to get orders instantly, only on PrestaShop.
Sync
Reads your store again right away. This is the button for when you've added products and they don't show, or when you want to be sure no order was left behind. What it brings depends on the platform:
Shopify: the catalogue and all pending orders.
WooCommerce: the catalogue and the orders from the last 30 days.
PrestaShop and Squarespace: a full pass over catalogue and orders.
Amazon: the full catalogue and an immediate order check.
It doesn't duplicate anything: existing products and orders are updated, not recreated.
Webhooks
On Shopify and WooCommerce it re-registers in your store the automatic notifications that tell us about each new order. Use it if orders suddenly stopped arriving on their own but do show up when you click Sync: that means the notification broke after some change in the store.
On PrestaShop and Squarespace, which don't notify us on their own and which we poll every 15 seconds, the button runs a full check of orders and products straight away. On Amazon it doesn't appear: its orders are checked every 3 minutes and Sync already forces that check.
Accept the orders myself
With this toggle on, new orders from that store don't go straight to the warehouse: they wait under Orders for you to accept them one by one. If several are waiting, Accept all and Reject all appear on the card itself. Rejecting an order cancels it only in Furgox: nothing is touched in your store, so if it needs cancelling or refunding, do it there.
If you turn it off, orders already waiting keep waiting: the toggle decides how new ones come in.
Disconnect
Cuts syncing but keeps all your history: orders, inbounds and products stay. We delete your store's credentials on our side and stop publishing stock to it: it keeps the last number we wrote. The card turns to Disconnected and a Reconnect button appears.
What's left in your store after disconnecting:
Shopify: the app stays installed. If you're not coming back, uninstall it from your Shopify.
WooCommerce: we delete our notifications (webhooks), but the Furgox API key is still under WooCommerce → Settings → Advanced → REST API. If you're not coming back, delete it.
PrestaShop and Squarespace: the key you created still exists in your store. If you're not coming back, delete it.
Amazon: your app's authorisation stays in Seller Central. If you're not coming back, revoke it there.
A disconnected store still counts towards the maximum of 5 stores per account. If you need the slot and the store has no history, delete it.
Delete
The red bin button removes the store from the panel, along with its imported products. It only works if that store has no orders and no inbounds: if it does, we tell you how many and ask you to use Disconnect instead, because deleting would take with it history you may need for your invoicing. On Shopify, deleting the store also uninstalls the app.
Renaming a store
With the pencil next to the name. It only changes how you see it in the panel: nothing changes in your store. But with three stores connected it helps to call them “Store ES”, “Store FR” and “Outlet” rather than seeing three similar domains.
When a store turns “Disconnected” on its own
On Shopify, when the app is uninstalled from your Shopify. On stores connected with a key —WooCommerce, PrestaShop and Squarespace—, when you delete or regenerate the key in your store: once your store rejects our key several times in a row, within a few minutes the card turns to Disconnected and we stop checking it. To come back, click Reconnect or go to Connect a store, choose the same platform and use the same address (on Squarespace, paste the new key): the store you already had is updated, with nothing lost. On Amazon, if you revoke the authorisation in Seller Central, connect the same account again with the new credentials.
Typical cases
I'm going to change my store's domain
On Shopify you don't need to do anything: even if you change your own domain, your .myshopify.com address stays the same and the connection doesn't notice.
On the rest, let us know before the change. For Furgox, a new address is a new store with a new catalogue and no stock: your units and Furgox SKUs stay on the old store's products, so the new store's orders would end up in Out of stock (what each status means). If you tell us, we'll prepare it with you so nothing stops.
I'm switching platforms
Exactly the same happens: the new store arrives with its own catalogue and no stock. Write to us before connecting it and we'll plan the switch with you.
I want to move the store to another Furgox account
Disconnecting isn't enough: even when disconnected, the store stays under the old account. It's only freed if it's deleted, and that's only possible if it has no orders or inbounds. If it does, write to us and we'll look into it.
I've reached the maximum number of stores
You can have up to 5 stores per account, counting disconnected ones. Your own catalogue, for what you sell without an online store, doesn't count.
If you're torn between disconnecting and deleting, disconnect: you can always go back.