Once Shopify is connected to Furgox, your store and your warehouse stop working apart: orders come in on their own, stock updates itself and tracking numbers go back to Shopify without you lifting a finger. Before connecting there's one step we take care of: setting up your store's app.
Before you start
Ask us for your Shopify app
Shopify doesn't yet let us offer a public app that works for any store, so we set up an app just for yours. Write to us from your panel chat or tell your sales rep, with your .myshopify.com domain, and we'll let you know when it's ready. Until then the connection can't be completed.
What you need
To be the store owner or a staff member allowed to install apps in Shopify.
Your
.myshopify.comdomain (for examplemy-store.myshopify.com). It's the one in your browser bar when you're inside the Shopify admin, even if your customers see your own domain.To be logged in to your Furgox panel in the same browser.
A store can only be connected to one Furgox account at a time.
1. Open Integrations
In your Furgox panel, open Integrations in the left menu, under Account. That's where all your stores are connected and managed.
2. Choose Shopify
Click Connect a store at the top right and select Shopify from the list of platforms.
3. Enter your store domain
Type your .myshopify.com domain and click Connect with Shopify. If you only type the name (my-store), we fill in the rest for you.
Use the
.myshopify.comdomain, not your own one: that's what identifies your store inside Shopify.
4. Install the app in Shopify
We take you to your Shopify to install the app we've set up. If you're not logged in, Shopify will ask you to sign in. Review the permissions and click Install.
When it's done, a Furgox screen with a Continuar (Continue) button may appear inside the Shopify admin: click it to go back to your panel. It's the last step.
This is what we ask for and what we use it for:
Products and inventory: read your catalogue, write each product's Furgox SKU and publish available units.
Orders: receive every new order as soon as it's paid.
Fulfilment: mark the order as shipped with the carrier and tracking number.
Locations: create the “Furgox Warehouse” location in your Shopify, which we publish your stock from.
Publications: publish the products we store on your online store, so they don't show as sold out while there are units.
Shipping: read your store's shipping settings (read-only).
We don't ask for access to your customers' payment details or your financial reports.
5. Done: your store is connected
You land back in your panel with the store-connected notice. At that point we import your catalogue and all your pending orders, not just the last few days, and register the automatic notifications (webhooks) so new ones come in on their own.
What happens from now on
Products
Your catalogue appears under Warehouse with its SKU, barcode and photo. As soon as you include a product in an inbound it gets its Furgox SKU, which we also write into Shopify. We explain it in What we do with your catalogue.
Orders
Every paid order reaches Furgox within seconds, because Shopify notifies us straight away, and you see it under Orders with its fulfilment status.
Unpaid orders are held and come in on their own as soon as they're paid.
Sales from your point of sale (Shopify POS) don't come in: they're handed over in your physical shop, they don't leave our warehouse.
If you'd rather review each order before it's prepared, turn on Accept the orders myself on the store card.
Stock
We publish the real warehouse units to Shopify as we receive your goods and prepare orders. We do it on the Furgox Warehouse location and make sure the product is published on your online store.
Important if you have a physical shop or another warehouse: every time we publish the stock of a product we store, we set it to zero in the other locations of your Shopify. That way your website only sells what's in our warehouse. If you need to sell that same product from another location, write to us before connecting.
Shipping
When the order leaves the warehouse we write the carrier and tracking number into Shopify and the order is marked as fulfilled.
Who notifies your buyer about the shipment
On the store card you have the Let Shopify send the shipping notice toggle, on by default. With it on, Shopify sends its shipping email with the tracking number. If you've also turned on your own brand shipping email, your buyer will get two emails for the same parcel: turn the toggle off and they'll only get yours.
Right below, the What your buyer receives block shows who sends each notice with your current setup. The “Out for delivery” and “Delivered” notices are sent by Shopify on its own and can only be switched off in your Shopify admin, under Settings → Notifications. You set up your brand emails in Customise the emails your customer receives.
If something goes wrong
“That store is already connected to another Furgox account”
A store can't be in two accounts at once. If you think it's a mistake, write to us.
“We couldn't connect the store”
It's almost always because the installation was cancelled, the user you signed in to Shopify with can't install apps, or your app isn't ready yet. Try again from Integrations → Connect a store and, if it happens again, write to us.
Coming back from Shopify I end up on the login screen
That happens when you weren't logged in to Furgox in that browser. Log in to your panel and click Connect a store → Shopify again with the same domain: since the app is already installed, Shopify won't ask you for anything else.
The store shows as “Disconnected”
Access doesn't expire: the card only turns to Disconnected if you uninstall the app in Shopify or click Disconnect in the panel. To come back, click Reconnect on the card and follow the same steps. You don't lose orders or history. More in Sync, disconnect or delete a store.
Can I connect several stores?
Yes, up to 5 stores per account, even from different platforms. Each Shopify store needs its own app: ask us for it just like the first one.
Got stuck halfway? Write to us from your panel chat and we'll finish the connection with you.