When you connect your store we import your catalogue. It's a quiet step but it decides a lot later on: how we identify each item on the shelf, what stock your buyer sees and why a new code appears on your products.
What we import
We read your products and each of their variants: title, SKU and photo. For the warehouse every variant is a different item —size M blue and size L blue take different slots—, so they're recorded separately. You see them under Warehouse.
We only import barcodes from Shopify and PrestaShop. If you sell on another platform and your products carry a factory EAN, enter it when you create the inbound: how to create an inbound.
The SKU is each item's identity
It's the code that links what you sell in your store with what's physically on our shelf. If both sides don't share a code, there's no way to know what to pick.
The code the warehouse works with is ours
On import we store the SKU exactly as it comes from your store, but it's only a starting reference. The operational code is always a Furgox SKU: FRG-XXXXXXXX. If a product has no SKU in your store, in the meantime we give it a temporary code made of the platform's letters and a number (for example WOO-1234 or PS-56).
When it's assigned
The first time you include that product in an inbound, whether it has an EAN or not. If it doesn't already have a Furgox SKU, we generate one and it replaces whatever it had. If it already had one, because it went through an earlier inbound, we reuse it and change nothing. If you duplicated in your store a product that already had a Furgox SKU and the copy took it along, the copy gets its own.
Scanning: SKU or EAN
In the warehouse we scan by SKU or by EAN. Anything with a factory barcode is recognised by it and we don't relabel it; anything without one is labelled with its Furgox SKU.
What happens in your store
So both sides speak the same language, the moment it's assigned we also write that code into your catalogue on Shopify, WooCommerce, PrestaShop and Squarespace. On Shopify, if for some reason we can't write it, the product keeps its usual SKU. On Amazon we don't write it: there the SKU identifies your listing and changing it would mean recreating the listing, so your Amazon SKU stays the same and we keep track of the match.
If you run your inventory with your own internal references, bear this in mind: from the first inbound, the code that rules in Furgox is the
FRG-one. Keep the mapping if you need it for your books.
What we DON'T touch
Your prices, descriptions, photos, categories and collections are yours and we never change them.
The only things we write into your store are:
Available stock, based on what's actually in the warehouse.
The Furgox SKU, when the item goes into its first inbound (every platform except Amazon).
Tracking and order status when it ships: the tracking number and the move to shipped (on WooCommerce, to “Completed”).
On Shopify, also the Furgox Warehouse location and publishing the product on your online store.
How we publish stock
As inbounds arrive and orders go out, we update the units in your store. On Shopify we do it on our own location called Furgox Warehouse and make sure the product is published on your online store: otherwise your store would say “sold out” even with units in stock.
Careful on Shopify: when we publish the stock of a product we store, we set it to zero in your store's other locations. If you sell that same product from a physical shop or another warehouse, write to us before connecting. We explain it in How to connect your Shopify store.
What happens when you change your catalogue
If you create or edit a product after connecting, Shopify and WooCommerce notify us straight away; on PrestaShop and Squarespace we pick it up on the next check, a few seconds later. Either way, you can always force a reimport with the store's Sync button, which on Amazon is the way to bring in a new item that doesn't show up.
FAQ
I've added products and they don't show
Click Sync on the store card. If they still don't appear, check the product is published and active in your store.
Products I no longer sell are showing up
We import the catalogue exactly as it is in your store. As long as they have no stock or orders, they're harmless; what takes up warehouse space is what you physically send us.
Can I store something I don't sell online?
Yes. Under Warehouse → My catalogue you add products without a store, one by one with New product or all at once with Import spreadsheet (name and, if it has one, EAN; there's a template). If that product later shows up in your store too, you join them with Link to my store. We explain it in Working without a store: your own catalogue. Packaging materials, on the other hand, are added when you create a packaging inbound: how to create an inbound.
What if two variants share the same reference?
It happens a lot on PrestaShop. In that case we give each one its own code so we can tell them apart physically.
Questions about a specific product? Write to us with its SKU from the panel chat.