Connecting Amazon takes about two minutes and you don't have to register any app or copy any keys. We use the official Amazon connector of Odoo, a business software that acts as a bridge between your seller account and Furgox. You just log in once and authorise the connection; we do everything else.
Before you start
Turn on two-step verification in your Furgox panel, under Settings → Account. Amazon requires it from anyone working with its buyers' data. While you have an Amazon account in Furgox, it's mandatory for you and your whole team.
You must be able to log in to Seller Central as the primary user of the account (or with administrator permissions) and be on the Professional selling plan.
We only handle the orders you ship yourself (“Fulfilled by merchant”). Fulfilled by Amazon (FBA) orders are prepared by Amazon in its own warehouses: we don't touch them and they won't appear in your panel.
1. Press “Connect with Amazon”
In your panel, open Integrations, press Connect a store, choose Amazon and press Connect with Amazon. In under a minute we prepare a temporary login to our Odoo: you'll see a username and a password with a button to copy them. It's valid for 48 hours and only lets you see your own account.
2. Log in to Odoo and press “Connect”
Press Open my Amazon account in Odoo. Odoo opens and asks for the username and password from before.
You'll see your Amazon account form, already set up with Amazon.es. Press the Connect button at the top. Don't change anything else on the form.
3. Sign in to Seller Central and accept
Amazon asks you to sign in with your seller login and authorise Odoo. Accept and you'll be back in Odoo with the account Connected. You can close that tab.
Within 3 minutes we detect it, delete the temporary login and start bringing in your catalogue and orders. We'll let you know in the panel when it's ready.
Odoo is only the bridge: you don't need to use it for anything else. You see and manage everything from your Furgox panel.
What happens from now on
Orders
Your merchant-fulfilled orders arrive on their own in Orders in your panel, usually within 15 minutes of Amazon confirming the payment. If you'd rather review each one before it's prepared, turn on Accept the orders myself on the account card.
If you cancel an order in Seller Central before we start preparing it, we cancel it here too. If it was already prepared or shipped, its status doesn't change and we alert the warehouse.
Shipments
When the order ships, we confirm the shipment on Amazon with the carrier and tracking number. Your Amazon orders ship with GLS whenever it covers the destination: Amazon's Valid Tracking Rate measures that your shipments carry tracking Amazon can check, and it only checks it with some carriers. This keeps that metric healthy.
Stock
We publish on your Amazon listings the units actually in our warehouse, as stock comes in and orders go out.
Products and SKUs
We read your listings by their Amazon SKU. In Furgox each product gets its Furgox SKU when it arrives in its first inbound shipment, but we don't change it on Amazon: there the SKU identifies your listing. If your products have factory EANs, say so when you create the inbound shipment (how to create an inbound shipment). More in What we do with your catalogue.
Emails to your buyer
Amazon orders don't get your branded emails: Amazon doesn't allow writing to its buyers outside its own system. Amazon sends them the notifications.
Your buyers' data
Amazon only allows keeping the buyer's personal data (name, address, phone and email) until 30 days after delivery. After that we delete it from Furgox and from Odoo; we keep the postcode, city, province and country, needed for your invoices and statistics.
What you can only do from Amazon
Amazon lets nobody but you cancel an order, refund the money or change the delivery address. All of that is done from your Seller Central; we take care of the physical shipping.
The account card
In Integrations your Amazon account has its actions: Sync, Disconnect and Delete. It counts towards the maximum of 5 stores per account. What each button does is in Sync, disconnect or delete a store.
If something goes wrong
The temporary login has expired
After 48 hours it's deleted automatically. Go back to Integrations → Connect a store → Amazon and press Connect with Amazon again: we give you a new login and pick up where you left off.
Amazon won't let me authorise
Check that you sign in to Seller Central with the account's primary user (or one with administrator permissions) and that you're on the Professional plan. On the Individual plan Amazon doesn't allow connecting apps.
I accepted on Amazon but the panel still isn't connected
Wait 3 minutes and reload the page. If the account doesn't show as “Connected” in Odoo, press Connect on the form again. If nothing changes, write to us from the panel chat.
I'm not getting any orders
Remember we only bring in merchant-fulfilled orders: FBA orders don't appear. If you have that kind of order and can't see it after 20 minutes, write to us.
I'd rather connect with my own Seller Central app
If you already have a private app registered in your Seller Central, the Amazon screen has an Advanced option to connect with its credentials. Most sellers don't need it.
Stuck on a step? Write to us from the panel chat and we'll go through it with you.