You don't need a connected store to work with Furgox. If you sell to restaurants, to other businesses, over the phone or through a channel that can't be connected, you have your own catalogue: you add the products and you create the orders. The warehouse works with them exactly as with a store's products.
It's also useful if you already have a store and want to keep something that isn't on your website.
Where it is
In your panel, go to Warehouse and click My catalogue. There you see every product you've added yourself, with its Furgox SKU, its EAN if it has one and the units in the warehouse.
Your own catalogue doesn't appear under Integrations and doesn't count towards the maximum number of stores per account.
Adding products
One by one
Click New product and fill in the Name. The EAN is optional: if the product has a factory-printed barcode, enter it and the warehouse will use it to identify the product; if it doesn't, leave it empty and we'll label it with its SKU. You can also add a photo. When you save, its Furgox SKU is generated.
All at once with a spreadsheet
Click Import spreadsheet.
If you don't have the file ready, click Download template: one column for the name and another for the EAN. If your spreadsheet already has those columns under other headings, we detect them anyway.
Upload the file (Excel .xlsx or CSV) and click Check file. Before anything is created you see which products are new, which already exist and which rows have errors.
Confirm. Rows with errors aren't imported: fix them and upload the file again; whatever's already created is skipped.
Two products can't share the same EAN: the warehouse wouldn't know which is which.
Sending the goods to the warehouse
Once the products are added, create an inbound like any other customer and choose them in it: how to create an inbound. As soon as we receive it, you'll see their units in My catalogue and in Warehouse.
Creating orders
Without a store, orders don't come in on their own: you create them from Orders.
Create order: one by one, choosing products from your catalogue and the delivery address. We explain it in Creating a manual order.
Import Excel: many orders at once from a spreadsheet.
From there they're prepared and shipped just like any store's orders.
If you connect a store one day
When you connect a store, its catalogue arrives with its own products. If one of them is the same as one you already had in your own catalogue, join them so you don't have it twice: open the product from your catalogue under Warehouse and click Link to my store. The button appears as soon as you have products from a store.
You pick the store product and, before confirming, we show you what's going to happen:
The store product takes over the stock, inbounds and orders of your catalogue product.
If your boxes are already labelled with the Furgox SKU, the store product switches to that SKU and we also update it in your store.
If the store product had no EAN, it inherits the catalogue one.
Your catalogue product disappears. This can't be undone.
In some cases linking isn't possible yet, and we tell you: if the two have different EANs, if the product is in an order preparation in progress, or if one of its inbounds is being received at that moment. In the last two, just wait until it's finished. More on how we treat a store's catalogue in What we do with your catalogue.
Everything else works the same
Inbounds, stock, fulfilment and shipping: the same as with any store.
Returns: we handle them the same way, but since there's no store behind them, you refund your customer yourself.
Billing: the same as for any customer.
Questions about setting up your catalogue? Write to us from the panel chat and we'll go through it with you.